Get the answers you need so you can quickly go back to what matters most — your business. Meridian Customer Support personnel are committed to providing excellent customer service. We work closely with you to rapidly troubleshoot technical issues, manage your learning environment, provide the necessary documentation and deliver swift problem resolution.
Meridian’s support experts not only track reported issues but work to anticipate and address problems before they impact our customers.
Support Tailored to Meet Your Needs
Meridian understands that your organization may have unique support requirements. In addition to our standard Customer Support model, Meridian offers several enhanced support options to meet your organization’s needs:
- Dedicated onsite Meridian Support Administrators – our experienced support personnel to help you manage the LMS and support your business owners, whether onsite or remote.
- Customer Success Managers – dedicated to supporting your organization, our experts can:
- Act as the central point-of-contact within Meridian for a small set of customers and maintain day-to-day knowledge of all plans, activities, ticket resolution, and issues involving the customer's Meridian environment
- Plan and manage projects involving customer upgrades to ensure optimal performance, and growth in coordination with the customer and all elements within Meridian
- Coordinate and facilitate regularly scheduled status updates
Meridian Customer Community
Meridian’s customers share our passion for learning and actively communicate with us. The Meridian Customer Community site provides our customers with an easy way to provide us with their input and suggestions, giving us valuable information needed to help us continually improve our solutions and better serve our customers. The customer community also encourages users to share their experiences, learn best practices from others and leverage available resources to better utilize all of the robust features that the Meridian LMS provides.
The new community site (previously Meridian University) unifies Meridian’s support and customer community in one easy-to-access location. Join the community today!