Support You Can Count On, Every Step of the Way
Our dedicated support team provides guidance, troubleshooting, and ongoing assistance so your organization can focus on achieving its learning and development goals.
Dedicated CSM
Your Advocate
Responsive
Quick response times when you need help.
Reliable
Proven technology and processes, consistent outcomes.
Knowledgeable
Expert guidance from Meridian-trained specialists.
Committed
Your long-term success is our top priority.
Our Support Offerings
Support Services to Keep You Running at Full Capacity
Our support team provides hands-on assistance, technical expertise, and proactive maintenance to optimize your LMS.
Ticketing System
A comprehensive introduction covering user management, course creation, content management, and reporting.
Technical Support
Quick response times, expert guidance from experienced LMS professionals, and multichannel support.
Platform Maintenance
Regular maintenance, release upgrades, and monthly security patches, with proactive monitoring that catches issues early.
Customer Success
A primary point of contact who connects your team with our technical experts and acts as your advocate at Meridian.
Self-Service Resources
A customer community with quick reference guides, FAQs, how-to articles, and webinar recordings.
Disaster Recovery
Regular data backups and recovery planning that safeguard your data against the unexpected.
Our Approach
A Proven Process, A Trusted Partnership
We follow a collaborative approach designed to reduce risk, drive adoption, and deliver measurable outcomes.
1. Discover
We learn your goals, challenges, and requirements.
2. Plan
We create a roadmap tailored to your timeline, resources, and needs.
3. Configure
We configure the platform to align with your processes and objectives.
4. Integrate & Migrate
We securely migrate your data and integrate with your systems.
5. Test & Validate
We rigorously test to ensure everything works as expected before launch.
6. Launch & Support
We go live together and provide ongoing support for long-term success.
Why Meridian
More Than Support, A Strategic Partner
We go beyond resolutions to help you maximize your LMS and achieve your goals.
Experienced Experts
Our team knows Meridian inside and out, and we are here for you.
Customer Focused
Your mission drives us. We listen and deliver what matters most.
Reliable & Consistent
Proven processes and service you can rely on.
Continuous Improvement
We evolve our services to meet your needs and success.
More Ways We Can Help
Resources at Your Fingertips
Explore tools, guides, and tutorials to get the most from your Meridian LMS.
Customer Care Center
Search articles, quick reference guides, and FAQs, or submit a support ticket.
Meridian Academy
Master the platform with guided learning built for administrators.
Email Support
Reach our Customer Care team directly when you need a hand.
Trusted By Federal, State & Local Governments, and Commercial Organizations
Empowering Organizations with Tailored Solutions for Success
The Right Services for your journey
Meridian Knowledge Solutions provides a wide range of services to ensure your learning management system (LMS) operates efficiently, meets your organization’s goals, and delivers lasting value.
Implementation
Expert guidance for configuration, data migration, integrations, and a smooth LMS launch.
Technical
Support performance, security, and scalability with custom integrations, APIs, and cloud solutions.
Consulting
Align your LMS with business goals, improve engagement, and optimize performance with expert guidance.
Support
Keep your LMS running smoothly with responsive technical support and proactive system monitoring.
Training
Equip LMS administrators with the skills and confidence to get more from Meridian LMS.
Expertise
Extend your team with experienced LMS professionals who can support your learning programs.
Ready to Elevate Your Learning Program?
Book a demo today and experience the Meridian LMS difference.
