Organizations are increasingly seeking to provide contextualized experiences for their employees, especially in learning. L&D teams want to create more personalized learning experiences to drive adoption and engagement, but they are often challenged by scale. Avoiding a “one-size-fits-all” feel in a large, complex, or extended enterprise can be difficult.
This is why Meridian Knowledge Solutions has built its LMS as a multi-tenancy platform. Multi-tenancy is an approach to software that allows multiple seemingly distinct instances of the application to run on a single central platform.
There are many reasons this approach is so appealing for learning technology. If an organization wants its sales team to have a different look and feel to its learning environment than the support center, it may have purchased two separate systems in the past. This is expensive and presents a lot of duplicative effort for IT and the L&D team. Each group can have the portal they want with multi-tenancy, driven by the central LMS.
As organizations get larger and more complex, multi-tenancy becomes even more important. Different business units, geographies, and brands almost always need unique user experiences for their teams. Managing multiple platforms in a large organization can be chaotic. If the organization’s learning needs extend beyond internal employees to external audiences like partners, resellers, customers, or franchisees, those unique experiences become critical. Each of these audiences has needs vastly different from those of the other employee audiences and from each other. Meridian also works with several government-related entities, leveraging multi-tenancy to create various learning portals for complex agencies at the local, state, and federal levels.
In any learning environment, organizations’ most significant challenge is reporting and analytics. In Brandon Hall Group’s research, it is the number one feature companies seek in new learning technology. It is also seen as the number one challenge with extended enterprise learning. This is because as organizations get more complex and deploy more disparate technology platforms, consolidating and analyzing all the data becomes nearly impossible. In a multi-tenancy environment, data flows into a single location, making it far easier to manage.
Suppose your organization is looking to create, deliver, and manage multiple learning environments. In that case, it is essential to consider a provider like Meridian Knowledge Solutions, which has experience delivering multi-tenancy across a variety of scales and industries.
