The Meridian Customer Care Center supports your Tier 2 through 4 support tickets. Your identified system administrators handle the Tier 1 requests. If additional technical support is needed, Meridian has an Advanced Support Team (AST) that can help resolve issues.
Meridian’s Customer Care Center is staffed by our dedicated Customer Care Representatives and Advanced Support Team, who actively monitor and manage support tickets submitted by client administrators. Our team is committed to resolving reported defects through timely product hotfixes. Additionally, requests for new functionality or improvements may be evaluated and considered as product enhancements for inclusion in future releases.
At Meridian, our customer care team is here to ensure your success. Whether you're navigating technical challenges or exploring the full capabilities of your LMS, our knowledgeable experts are ready to help. From resolving system issues to guiding you through user management, we’re just a call or email away—so you can stay focused on what matters most.
Features:
Meridian manages regular system maintenance, new software release upgrades, and monthly security patches for our public SaaS LMS customers to ensure your LMS remains secure and up-to-date. Our proactive monitoring ensures that potential issues are identified and resolved before they impact your learners. For our private SaaS or on-premise customers, our support team can assist with troubleshooting problems, and our services team can assist with scheduling and performing upgrades or security patches.
Each Meridian LMS customer is assigned a dedicated customer success manager who is the primary point of contact for all support needs. Your customer success manager facilitates communication between your team and our technical experts and acts as your advocate with Meridian.
Our support services also include access to a Customer Community. This community has an extensive knowledge base of Quick Reference Guides, FAQs, how-to articles, and Webinar recordings. Resources are available to resolve common issues, optimize system usage, and empower your team to address problems independently.
Create distinct learning environments for different departments or teams managed centrally.
Meridian LMS serves a wide range of industries by delivering a FedRAMP authorized, secure, flexible platform for managing training and compliance. Equipped with enterprise-grade capabilities, including certification tracking, audit-ready reporting, and rigorous security standards, Meridian LMS empowers organizations to meet their training goals and ensure compliance.
