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How to Evaluate an LMS Vendor: What to Ask Before You Buy

Choosing the right learning management system (LMS) is one of the most important decisions your organization will make for workforce development. With dozens of vendors offering similar-sounding features, it can be hard to understand what truly sets one apart from another.

Before committing to an LMS platform, it’s essential to dig deeper into how the system works, how it will be implemented, and how the vendor will support you long-term. These questions will help you evaluate vendors objectively—and avoid costly surprises down the road.


1. Who Handles the Implementation—The Vendor or a Third Party?

Many LMS providers outsource implementation to external partners. This often leads to:

  • Misinterpretation of requirements
  • Slower timelines
  • “Telephone game” communication
  • Functionality that doesn’t match what was promised

Meridian Knowledge Solutions is one of the few enterprise LMS vendors that implements and supports its own software. The team that begins your project stays with you through go-live, ensuring continuity, accuracy, and accountability.


2. Do You Offer Cloud, On-Premises, or Hybrid Deployment?

Where your LMS and training data reside matters—especially for government agencies, public safety organizations, and highly regulated industries.

Ask:

  • Is data stored domestically or internationally?
  • Do you offer FedRAMP-authorized, private cloud, or on-prem deployments?
  • Are your data centers sustainable, or are they transitioning to sustainability initiatives?

Meridian offers secure SaaS, private cloud, and on-premises deployment options, allowing your organization to choose the option that aligns with your IT, security, and governance requirements.


3. How Flexible Is the Platform in Supporting Your Content Strategy?

Most organizations use a blend of:

  • In-house developed training
  • Third-party content (e.g., LinkedIn Learning, OpenSesame)
  • Instructor-led or blended learning
  • Compliance modules
  • Microlearning and performance support tools

Your LMS should support all of it.

Ask:

  • Can the LMS support custom content authoring?
  • Can we brand and personalize the learner experience?
  • Does the system automatically recommend relevant content?

Meridian’s multi-domain capabilities, custom branding, and personalized learning pathways allow every audience—from employees to partners—to get a tailored, branded experience.


4. Does the LMS Support Custom Domains, Mobile Learning, and Branded Apps?

Brand consistency matters—especially for extended enterprise programs.

Look for:

  • Custom URLs and domain structures
  • Unique branding for different learner populations
  • A branded mobile app experience
  • Personalized catalogs and recommendations

Meridian LMS delivers a fully brandable experience across web and mobile, so every audience has an environment tailored to their identity and goals.


5. Can the System Track Readiness, Competency, and Compliance?

Organizations in regulated industries require precise tracking and automated compliance management.

Ask:

  • Can the LMS track certifications, licenses, and expirations?
  • Does it support pre- and post-assessments, branching, and scenario scoring?
  • Can we manage workflows tied to readiness, badges, or recertification?

Meridian LMS provides robust assessment capabilities and advanced reporting to ensure every employee, volunteer, or partner meets required standards.


6. How Strong Is the Reporting and Analytics Engine?

Reports should be:

  • Easy to modify
  • Customizable
  • Shareable
  • Automatable
  • Based on accurate, real-time data

Ask:

  • Can we build ad hoc reports without IT support?
  • Do dashboards support role-based access?
  • Does the LMS support xAPI for deeper analytics?

A vendor’s reporting approach is often the biggest difference between a system that scales and one that stalls.


7. How Easy Is Integration with HR, IT, and Business Systems?

A modern LMS must talk to your ecosystem:

  • HRIS / HCM
  • CRM
  • Identity & access tools (Okta, Azure AD)
  • Content providers
  • Learning Record Stores (LRS)
  • MS Teams and collaboration tools

Ask about APIs, SSO, webhooks, and standard connectors.

Meridian integrates with major enterprise platforms to create a seamless learning environment.


8. What Support Is Provided During and After Go-Live?

Support is one of the most overlooked—and most critical—parts of choosing an LMS.

Ask vendors:

  • Do you provide U.S.-based support?
  • Do we get a dedicated success manager?
  • Is support outsourced?
  • Do you offer coaching, onboarding, or admin training?
  • Is there a user community or knowledge base?

Meridian provides multiple layers of support—including enhanced support models, onsite options, and a full client community designed for collaboration and best-practice sharing.


9. Does the Vendor Offer a Customer Community for Collaboration?

A strong client community helps users:

  • Solve problems faster
  • Share best practices
  • Influence product roadmaps
  • Participate in user groups
  • Connect with other organizations doing similar work

Meridian’s Client Community is an active, collaborative hub where customers share ideas, ask questions, and provide direct feedback to influence product enhancements.


10. What Is the Vendor’s Long-Term Vision?

The LMS you choose should be ready not only for your needs today—but five years from now.

Ask:

  • How frequently is the product updated?
  • What’s on the roadmap?
  • Does the vendor invest in innovation?
  • Is the platform evolving with the industry?

Vendors that update once a year—or outsource development—may struggle to keep up with your changing business needs.


Final Thoughts: Ask the Hard Questions Up Front

Choosing an LMS is a major investment. Asking the right questions helps you evaluate vendors objectively and uncover the strengths—and limitations—behind the sales pitch.

Too many organizations spend more time reviewing eLearning content than the platform that manages, delivers, and measures it. By digging into implementation, support, analytics, deployment, and personalization capabilities, you’ll be far better prepared to select an LMS that will scale with your organization for years to come.

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